How to Buy On ComicConnect

Buyer Policies

Written below is general information and excerpts about how the process of buying on ComicConnect works. Please also refer to our User Agreement for further information regarding membership, buying and selling on ComicConnect.

HOW TO PLACE AN ORDER: By bidding on or buying an item, you create a contract between you and ComicConnect to pay for the items. Please note that all prices are in U.S. currency, and do not include shipping, handling or insurance. New York residents will be responsible for sales tax. After winning or purchasing an item, it will appear in the "Won/Purchased" category, from which you must complete your order by providing shipping and payment information.

ComicConnect accepts Visa, Master Card, Discover, checks and money orders. Please note we cannot accept checks from non-U.S. banks, as ComicConnect incurs additional expense in depositing them. Payment must be received within 7 days. Failure to make payment in the time specified may result in the cancellation of your order, cancellation of your member account, and your orders and bids may not be processed in the future.

MAKING OFFERS: Members are allowed to place offers on items listed by Sellers. By making an offer, you are creating a contract to purchase the item if the Seller accepts. All offers expire after 48 hours. If the seller has not accepted your offer within the allotted time period, the offer becomes void. Should the seller reconsider and offer to sell the item for the price of your offer AT A LATER TIME, the decision of whether or not to complete the purchase may be made entirely at your discretion within the allotted time permitting acceptance. If the Seller wishes to extend a counter-offer, that counter-offer expires 48 hours after the time at which the seller extends it.

OUR SHIPPING POLICY: ComicConnect does not store Seller items on premises during the period they are listed for sale or auction. Immediately upon your agreement to purchase an item, the Seller is contacted and instructed to ship the item to ComicConnect within 7 days. ComicConnect will then review and process the item(s) you purchased, and ship your order. Your shipping and handling charges will be determined based on the weight, insured value, and shipping destination of your order. If you have any special requests or special delivery instructions, please contact us. We prefer to ship with and recommend FedEx. We've found that FedEx is both faster and more secure than the U.S. Postal Service (USPS). Also, FedEx orders are shipped daily, while USPS orders are shipped on Fridays only. Unless you specifically state otherwise, items will be shipped by FedEx and insured if the shipment is within the U.S. All orders shipped outside of the U.S. will be shipped by FedEx or USPS. Please note that International USPS does not offer tracking. International customers should also note that ONLY FedEx shipments will be insured.

From the time ComicConnect receives your payment, please allow 3 weeks for your items to be shipped. If you have any questions or concerns about this policy, please feel free to e-mail our shipping department at support@comicconnect.com, or call us at (212) 895-3999.

RETURN POLICY & SATISFACTION GUARANTEE: We want to make certain you're happy with your merchandise, and will make reasonable efforts to ensure items are as they were described before sending them to you. If the rare occasion arises where you feel you must return an item, you must contact us for return instructions within ten (10) days (by phone or email) of receipt of your item. Upon our receipt and inspection of the returned item, we will issue a refund or credit for your item if returned in the same condition as it was when originally sent to you, excluding shipping & insurance costs. Buyer is responsible for return shipping & insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. Please note that we cannot accept returns on any books, including those with previously undetected restoration, after the specified return period listed here. Additionally, all "in person" sales (conventions, in office etc.) are final. There are no returns, refunds, credits, exchanges accepted on "in person" sales. There are also no returns on CGC & 3rd Party Grader Sales, as described below.

CGC & 3RD PARTY GRADER SALES: Please note that although we do accept returns on our regular listings, all sales of comic books noted as graded by the Comic Guarantee Corporation and sealed in the CGC protective plastic casing, or any other sales of comic books graded and sealed by a 3rd Party Grader, are final.

Although the following is very rare, due to the nature of the acrylic CGC holders, minor chipping and cracking of the holder may occasionally occur during shipping. ComicConnect takes great pains to pack comics in a careful and protective manner, and our packaging methods have been painstakingly tested with FedEx to ensure we meet the highest standards of safety and stability. However, as cracking and chipping on CGC holders is quite common, ComicConnect cannot guarantee the condition of the CGC holder. ComicConnect cannot accept returns on CGC books due to holder damage that does not affect the grade, value or condition of the comic itself.

C.CONNECT VERFIED GRADES: Some comics listed on the site for sale or auction are labeled as C.Connect Verified Grade. This means ComicConnect has physically examined the comic, and has either assigned or concurs with the item's grade.  It is ComicConnect's professional opinion that the grade as listed is accurate.  ComicConnect offers no guarantee that 3rd party grading services such as CGC or PGX will agree with said grade (sometimes items are graded higher, other times, lower).  ComicConnect will require disclosure from the seller if the company spots restoration, but please note ComicConnect offers no guarantee for comics later identified as restored.  Returns on unslabbed material will only be accepted if ComicConnect is notified within 10 days of the item's receipt.

OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If despite our efforts your order does arrive damaged, please do the following: If your order was delivered by FedEx, please contact ComicConnect for instructions. If your order was shipped by U.S. Mail, take the entire order (all contents and all original packing material) to your local Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.