ComicConnect Shipping & Return Policies
Written below is general information and excerpts about ComicConnect's Shipping & Return Policies, as well as our Satisfaction Guarantee. Please also refer to our User Agreement for further information regarding membership, buying and selling on ComicConnect.
OUR SHIPPING POLICY: ComicConnect does not store all Seller items on premises. Immediately upon your agreement to purchase an item, the Seller is contacted and instructed to ship the item to ComicConnect within 7 days. ComicConnect will then review and process the item(s) you purchased, and ship your order. Your shipping and handling charges will be determined based on the weight, insured value, and shipping destination of your order. If you have any special requests or special delivery instructions, please contact us. We prefer to ship with and recommend FedEx. We've found that FedEx is both faster and more secure than the US Postal Service (USPS). Also, FedEx orders are shipped daily, while USPS orders are shipped on Fridays only. Unless you specifically state otherwise, items will be shipped by FedEx and insured if the shipment is within the U.S. All orders shipped outside of the U.S. will be shipped by FedEx or USPS. Please note that International USPS does not offer tracking. International customers should also note that ONLY FedEx shipments will be insured.
All duties and taxes levied on shipments are the responsibility of the buyer. ComicConnect/Metropolis Collectibles shall not be liable for any loss caused by or resulting from seizure or destruction under quarantine or Customs regulation, or confiscation by order of any Government or public authority.
Upon shipment of your order a notification will be sent to your email on file. Any request for shipping verification, or filing a claim for an undelivered package, must be made within 30 days of shipment.
From the time ComicConnect receives your payment, please allow 3 weeks for your items to be shipped. If you have any questions or concerns about this policy, please feel free to e-mail our shipping department at firstname.lastname@example.org, or call us Toll Free at 888.779.7377 or our international number 001.212.895.3999.
RETURN POLICY & SATISFACTION GUARANTEE: We want to make certain you're happy with your merchandise, and will make reasonable efforts to ensure items are as they were described before sending them to you. If the rare occasion arises where you feel you must return an item, you must contact us for return instructions within ten (10) days (by phone or email) of receipt of your item. Upon our receipt and inspection of the returned item, we will issue a refund or credit for your item if returned in the same condition as it was when originally sent to you, excluding shipping & insurance costs. Buyer is responsible for return shipping & insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. Please note that we cannot accept returns on any books, included those with previously undetected restoration, after the specified return period listed here. Additionally, all "in person" sales (conventions, in office, etc.) are final. There are no returns, refunds, credits, exchanges accepted on "in person" sales. There are also no returns on CGC & 3rd Party Grader Sales, as described below.
CGC & 3RD PARTY GRADER SALES: Please note that although we do accept returns on our regular listings, all sales of comic books noted as graded by the Comic Guarantee Corporation and sealed in the CGC protective plastic casing, or any other sales of comic books graded and sealed by a 3rd Party Grader, are final.
Although the following is very rare, due to the nature of the acrylic CGC holders, minor chipping and cracking of the holder may occasionally occur during shipping. ComicConnect takes great pains to pack comics in a careful and protective manner, and our packaging methods have been painstakingly tested with FedEx to ensure we meet the highest standards of safety and stability. However, as cracking and chipping on CGC holders is quite common, ComicConnect cannot guarantee the condition of the CGC holder. ComicConnect cannot accept returns on CGC books due to holder damage that does not affect the grade, value or condition of the comic itself.
OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If despite our efforts your order does arrive damaged, please do the following: If your order was delivered by FedEx, please contact ComicConnect for instructions. If your order was shipped by U.S. Mail, take the entire order (all contents and all original packing material) to your local Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.